Warranties

Window Warranty

Fully Transferable & Non Pro-rated Labour & Material

Vinylguard Window & Door Systems Ltd., as a leader in the Vinyl Window Industry is proud to offer this Industry Leading Lifetime Warranty that is Fully Transferable and Non Pro-rated. Vinylguard Warrants the windows to be free from defects in material and workmanship from the date of purchase provided such windows have been used under normal residential conditions.

  • Lifetime Warranty on Unpainted uPVC Vinyl against warping, flaking, peeling, rotting or cracking.
  • Lifetime Warranty on Hardware.
  • Lifetime Warranty on Weatherstripping.
  • Lifetime Warranty on Moving Parts.
  • Lifetime Warranty on Glass Seals against defects resulting in obstruction of vision from formation caused by moisture condensation between the glass surfaces.

The Paint Process used to paint the windows carries its own specifications and guarantee which is for a period of TWENTY (20) years.

Exposure to sunlight, air pollutants and normal atmospheric conditions may cause surfaces to fade or suffer an accumulation of surface dirt or stains and are not warrantied. This Warranty is null and void if harmful solvents are used to clean any surface. It is recommended that a mild solution of household soap and water be applied with a soft sponge to clean all surfaces.

No representation is made with respect to condensation on the windows, as condensation is the natural result of moisture in the house, and changes in temperature and humidity. It does not indicate a defective window.

This Warranty does not cover damage caused by improper installation, abuse, improper maintenance, harmful cleaning solvents, accident, negligence or any other cause which is beyond our control. Broken Glass and Torn Screening is exempt from this Warranty for any cause whatsoever.

Under no circumstances will Vinylguard Window & Door Systems Ltd. be liable for incidental or consequential charge such as, but not limited to, labour costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense.

The Vinylguard Warranty may be validated by having this certificate filled out completely and signed by both the Vinylguard dealer and the purchaser. The purchaser should keep this Warranty on file, the information is vital in processing any Warranty claims. All requests for Warranty service must be made through the original Vinylguard Dealer. All requests must have the original reference number and the date of purchase or the information cannot be accessed which will result in the service request being denied.

Steel Door Warranty

Fully Transferable & Non Pro-rated

Vinylguard Window & Door Systems Ltd., Offers this Industry Leading Limited Lifetime Warranty that is Fully Transferable and Non Pro-rated. Vinylguard warrants the Door Systems will be free from defects in material and workmanship from the date of purchase, provided such entry doors have been used under normal residential conditions.

  • Lifetime Warranty on All Unpainted uPVC Vinyl Frames & Door Lite Frames from blistering, peeling, and flaking, corroding and uneven discolouration.
  • Lifetime Warranty on Door Hinges (Excluding Outswing Hinges).
  • Lifetime Warranty on Q-Lon® Weather-stripping.
  • TWENTY ( 20 ) Year Warranty on Factory White Primed Steel Door Panels against warping, rusting, cracking or buckling.
  • TWENTY ( 20 ) Year Warranty on Factory Painted Steel Door Panels against such defects in material and workmanship that might result in blistering, peeling and uneven discolouration.
  • TWENTY ( 20 ) Year Warranty on Mini Blinds against malfunction resulting from normal day to day use. Problems arising from abuse, misuse or consumer negligence are not covered under this warranty.
  • TEN ( 10 ) Year Warranty on Door Lite Glass Seals against defects resulting in obstruction of vision from formation caused by moisture condensation between the glass surfaces.

Discolouration of caming in door lites is a normal occurrence and is not warrantied.

Storm Doors with glass installed in front of an Entry Door System may cause excessive heat build up that could result in warped door panels, warped vinyl and/or door lite deformity and are not covered under this warranty.

Exposure to sunlight, air pollutants and normal atmospheric conditions may cause surfaces to fade or suffer an accumulation of surface dirt or stains and are not warrantied. This warranty is null and void if harmful solvents are used to clean any surface. It is recommended that a mild solution of household soap and water be applied with a soft sponge to clean all surfaces.

This warranty does not cover damage caused by improper installation, abuse, improper maintenance, harmful cleaning solvents, accident, negligence or any other cause which is beyond our control. Broken Glass and Torn Screening is exempt from this warranty for any cause whatsoever.

Under no circumstances will Vinylguard Window & Door Systems Ltd. be liable for incidental or consequential charge such as, but not limited to, labour costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense.

The Vinylguard Warranty may be validated by having this certificate filled out completely and signed by both the Vinylguard dealer and the purchaser. The purchaser should keep this Warranty on file, the information is vital in processing any Warranty Claims. All requests for Warranty Service must be made through the original Vinylguard Dealer. All requests must have the original reference number and the date of purchase or the information cannot be accessed which will result in the service request being denied.

Fiberglass Door Warranty

Fully Transferable & Non Pro-rated

Vinylguard Window & Door Systems Ltd., Offers this Industry Leading Limited Lifetime Warranty that is Fully Transferable and Non Pro-rated. Vinylguard warrants the Door Systems will be free from defects in material and workmanship from the date of purchase, provided such entry doors have been used under normal residential conditions.

  • Lifetime Warranty on All Unpainted uPVC Vinyl Frames & Door Lite Frames from blistering, peeling, and flaking, corroding and uneven discolouration.
  • Lifetime Warranty on Door Hinges (Excluding Outswing Hinges).
  • Lifetime Warranty on Q-Lon® Weather-stripping.
  • TWENTY ( 20 ) Year Warranty on Mini Blinds against malfunction resulting from normal day to day use. Problems arising from abuse, misuse or consumer negligence are not covered under this warranty.
  • TEN ( 10 ) Year Warranty on Door Lite Glass Seals against defects resulting in obstruction of vision from formation caused by moisture condensation between the glass surfaces.
  • The Factory Stain Finish is warranted against manufacturing defects in the material and workmanship. Stained Fiberglass doors must be protected from the elements. Sun, rain, snow, etc can break down the finish on your door. If your door faces NORTH or EAST, it carries a TWO ( 2 ) Year Warranty on the finish. If your door faces SOUTH or WEST, it carries a ONE ( 1 ) Year Warranty on the finish. Provided the door is protected by an overhang. Simple, periodic maintenance of the clear coat is required to keep it looking fresh and well protected against the elements. There is no set schedule for re- application of the clear coat. Exposure dictates how often maintenance is required.

Discolouration of caming in door lites is a normal occurrence and is not warrantied.

Storm Doors with glass installed in front of an Entry Door System may cause excessive heat build up that could result in warped door panels, warped vinyl and/or door lite deformity and are not covered under this warranty.

Exposure to sunlight, air pollutants and normal atmospheric conditions may cause surfaces to fade or suffer an accumulation of surface dirt or stains and are not warrantied. This warranty is null and void if harmful solvents are used to clean any surface. It is recommended that a mild solution of household soap and water be applied with a soft sponge to clean all surfaces.

This warranty does not cover damage caused by improper installation, abuse, improper maintenance, harmful cleaning solvents, accident, negligence or any other cause which is beyond our control. Broken Glass and Torn Screening is exempt from this warranty for any cause whatsoever.

Under no circumstances will Vinylguard Window & Door Systems Ltd. be liable for incidental or consequential charge such as, but not limited to, labour costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense.

The Vinylguard Warranty may be validated by having this certificate filled out completely and signed by both the Vinylguard dealer and the purchaser. The purchaser should keep this Warranty on file, the information is vital in processing any Warranty Claims. All requests for Warranty Service must be made through the original Vinylguard Dealer. All requests must have the original reference number and the date of purchase or the information cannot be accessed which will result in the service request being denied.

Patio Door Warranty

Fully Transferable & Non Pro-rated

Vinylguard Window & Door Systems Ltd., is proud to offer this Industry Leading Limited Lifetime Warranty that is Fully Transferable and Non Pro-rated. Vinylguard warrants the Patio Door Systems will be free from defects in material and workmanship from the date of purchase, provided such patio doors have been used under normal residential conditions.

  • Lifetime Warranty on Unpainted uPVC Vinyl against warping, flaking, peeling, rotting or cracking.
  • Lifetime Warranty on Hardware.
  • Lifetime Warranty on Glass Seals against defects resulting in obstruction of vision from formation caused by moisture condensation between the glass surfaces.

The Paint Process used to paint the patio doors carries its own specifications and guarantee which is for a period of TWENTY (20) years.

Mini Blinds are warrantied for a period of TWENTY ( 20 ) years against malfunction resulting from normal day to day use. Problems arising from abuse, misuse or consumer negligence are not covered under this warranty.

Exposure to sunlight, air pollutants and normal atmospheric conditions may cause surfaces to fade or suffer an accumulation of surface dirt or stains and are not warrantied. This warranty is null and void if harmful solvents are used to clean any surface. It is recommended that a mild solution of household soap and water be applied with a soft sponge to clean all surfaces.

This warranty does not cover damage caused by improper installation, abuse, improper maintenance, harmful cleaning solvents, accident, negligence or any other cause which is beyond our control. Broken Glass and Torn Screening are exempt from this warranty for any cause whatsoever.

Under no circumstances will Vinylguard Window & Door Systems Ltd. be liable for incidental or consequential charge such as, but not limited to, labour costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense.

The Vinylguard Warranty may be validated by having this certificate filled out completely and signed by both the Vinylguard dealer and the purchaser. The purchaser should keep this Warranty on file, the information is vital in processing any Warranty Claims. All requests for Warranty Service must be made through the original Vinylguard Dealer. All requests must have the original reference number and the date of purchase or the information cannot be accessed which will result in the service request being denied.

Paint Warranty

Painting by VynaColour Limited with Prolux 8032 Series paint is warrantied against such defects in material and workmanship that might result, for a period of TWENTY ( 20 ) years from the date of application, in paint peeling, blistering, flaking or cracking, or the colour notably fading when exposed to the sun and normal atmospheric conditions provided normal use and maintenance. Should the need arise, VynaColour will attend for on-site inspection and arrange repainting in situations covered by the warranty condition.

The following are excluded from coverage under this warranty:

  1. Defects found to be attributable to the fabricator, contractor or installer.
  2. Defects found to be due to building design or construction. This warranty shall not apply to building of more than three stories, unless specifically agreed in writing.
  3. Material submitted having been previously coated or treated.
  4. Areas coated with touch-up materials.
  5. On-site rectification work.
  6. Material coated is not a uPVC compound, or other plastic surface approved in writing prior to the coating application.
  7. Any extraneous material such as gaskets etc.
  8. Material submitted having been installed in locations whose atmospheric and environmental conditions are known, or should reasonably be known, to be harmful to the material or coating.
  9. Material not having been regularly maintained by cleaning at least every 2 years with a mild dishwashing liquid type detergent, using warm water and soft cloth / sponge. Do NOT use strong thinners or solvents, or abrasive or corrosive detergents or sponges.
  10. “Notable fade” is defined as a change of more than 7 Delta E units in a less than 3 year period, measured according to the UCS Hunter system. A gradual and uniform discoloration is to be expected, as with all exterior building materials.
  11. VynaColour not having been notified in writing within 60 days of the date the defects should have been reasonably noticeable.
  12. Corrective steps having been taken by anyone other than VynaColour.
  13. Damage to or failure of the Product caused by: moisture, or other contamination detrimental to the Product because of improper packaging, storage or handling of the coated Vinyl Substrate prior to installation: improper handling, shipping, processing, and / or installation of the coated Vinyl Substrate; scratching or abrading of the Product or the Vinyl Substrate during or after installation; standing water in a non-vertical application; building settlement or movement or structural defects or acts of God, falling objects, explosions, fire or other such similar or dissimilar occurrences beyond VynaColour’s control.
  14. Material or products sold or installed at any place other than Canada and United States, unless specifically agreed to in writing.
  15. During the 20 year period VynaColour will cover all costs associated with repainting, including the cost of paint material, transport and labour. Refinishing shall be performed by a VynaColour approved coater / contractor using standard refinishing practices. The Performance Warranties on any refinished coated Vinyl Substrate shall be only for the remainder of the warranty period applicable to the Vinyl Substrate originally coated.
  16. In no event, shall VynaColour be liable under any theory of any direct, indirect, special, positive, incidental or consequential damages any way arising out of the sale of the Product to the Customer.